Contact PORTWELL
Questions about your carry-on, delivery or a return? Email support@portwell.com.au.
Order and delivery updates
Include your order number and the email address used at checkout so we can help locate your order. If you have received a tracking link, use it to check your parcel’s latest update.
Returns
For return instructions, email us before sending your luggage. Change-of-mind returns must be requested within 90 days of delivery, with luggage unused and in its original packaging. Customers pay return postage.
Read the full return policy · Shipping information · FAQs
Frequently asked questions
Where do you ship?
We offer free shipping throughout Australia with no minimum spend. Orders are dispatched the same day, with estimated delivery in 3–9 business days.
Can I return my luggage?
You can request a change-of-mind return within 90 days of delivery. The luggage must be unused and in its original packaging. Customers pay return postage. These conditions do not limit your Australian Consumer Law rights for faulty or misdescribed products.
Will the carry-on fit my airline’s allowance?
Airline size and weight limits vary by route and fare. Check your airline’s rules before travelling. Contact us if you need help checking product measurements before ordering.
Which colours are available?
Sky Blue, Brown, White, Gray and Black. Select your colour on the product page to see its matching image.
How do I get an order update?
Email support@portwell.com.au with your order number. If you have a parcel tracking link, check it for the latest carrier update.
About PORTWELL
Built for the journey. PORTWELL is a luggage brand based in Sydney, Australia. We focus on considered design, useful features and clear information to help you choose your next travel companion.
Our 20-inch carry-on combines front-opening access, organiser pockets, a wide telescopic handle and spinner wheels.