Terms of service

PORTWELL terms of service

These terms apply to purchases from PORTWELL at portwell.com.au. For questions, contact support@portwell.com.au.

Orders and prices

Prices are shown in Australian dollars. The total payable, including any applicable taxes, is displayed at checkout. Please review product details and provide accurate contact and delivery information before ordering. If we identify an error or cannot fulfil an order, we will contact you to arrange a resolution, including a refund where applicable.

Shipping

We offer free standard shipping across Australia, with estimated delivery within 3–9 business days of ordering. Delivery dates are estimates. Please see our Shipping policy for details.

Returns

We accept change-of-mind return requests within 90 days of delivery for unused luggage in its original condition and packaging. Customers pay change-of-mind return postage. Please see our Return and refund policy for instructions and full terms.

Consumer guarantees

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including your rights under Australian Consumer Law. Our 90-day change-of-mind policy does not limit rights relating to faulty, damaged or misdescribed goods.

Website use and privacy

Please do not use this website for unlawful purposes or interfere with its operation. Personal information is handled as described in our Privacy policy.

Changes

We may update these terms for future orders. Changes do not retrospectively remove your rights for an existing purchase.